Effective Date: October 3, 2025

This Refund Policy outlines the terms under which customers of H&T Global may request and receive a refund for products or services purchased through our website htgexim.com. By using our services, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are only applicable to products or services purchased directly from H&T Global via htgexim.com.

Requests for refunds must be submitted within 07 days from the date of purchase.

To be eligible, the product or service must be unused, undamaged, and in its original condition (for physical goods).

2. Non-Refundable Items

The following are not eligible for refunds:

Digital products, downloadable content, or services that have already been delivered or used.

Customized or personalized products.

Products or services purchased from third-party vendors or resellers.

3. Refund Process

To request a refund, customers must contact us at support@htgexim.com
 with their order number and proof of purchase.

Refund requests will be reviewed within 5–7 business days of receipt.

If approved, refunds will be processed via the original method of payment.

4. Late or Missing Refunds

If you have not received your refund within 10 business days after approval, please first check your bank or payment provider.

If you still have not received it, please contact us at support@htgexim.com

5. Exchanges

Exchanges are only available for defective or damaged products.

Customers must notify H&T Global within 03 days of receiving the item to be eligible for an exchange.

6. Contact Information

For refund inquiries or assistance, please contact us:

H&T Global
Address: 68 Circular Rd, Singapore 049422
Email: support@htgexim.com

Phone: +84 763 116 767
Website: htgexim.com